How To Redeem


You may proceed to any Philippine Airlines ticket office to redeem your travel awards. It's convenient and hassle free.

To make it easier, you may call PAL Reservations first to make your flight bookings, and then pick up your award tickets at your preferred ticket office.

Please note that tickets must be collected within 3 days of making an award reservation, otherwise the reservation will be cancelled. Upgrade awards will be communicated to the airport check-in counter prior to your flight departure.

Processing of award tickets and upgrade awards is free for tickets issued at least 10 days prior to flight departure. Rush Processing Fees are at US$30 for award tickets/upgrade awards issued 4-9 days prior to flight departure or US$50 for award tickets issued 1-3 days prior to flight departure or US$70 for award tickets issued for a same day departure. These fees also apply for award ticket rebooking or revalidation made for a new flight scheduled within 9 days from the original ticket issuance date.

Redeem you Travel Awards now!!

For Philippine Airlines/ Etihad Airways Travel Awards:

Mabuhay Miles Service Center
Ground Floor Allied Bank Center Building
6754 Ayala Avenue
Makati City, Philippines.

Service Center hours:
Monday - Friday, from 8:30 a.m. - 6:30 p.m.
Saturdays from 8:30 a.m. - 5:00 .pm.

PAL Reservations

Manila:   (632) 855-8888  
Cebu:     (032) 340-0191  
USA/ CANADA:    1-800-I-FLY-PAL  
Call Center Hours:
Manila/Cebu - Daily (including Holidays)  08:00 - 20:00
U.S.A./Canada - Daily (including Holidays)  09:00 - 17:00 (Pacific Time)

Click here for other contact center numbers. 
Fax Numbers  

Philippines - (632) 855-3653 ; (632) 855-3654
USA/Canada - (818) 630-8469

E-mail Address

Click here
for Philippine Airlines  Ticket Offices

List of Travel Award ticket taxes, fees and surcharges:

Philippine Airlines Domestic Sectors

Philippine Airlines International Sectors

PAL Express Domestic Sectors

Etihad Airways Sectors

Click here to download our Travel Award Redemption Form


Over-The-Phone Award Ticket Issuance

Travel Award Redemption at your fingertips!!

As an enhancement to our current feature of Philippine-based Mabuhay Miles members availing of over-the-phone award ticket issuance, we are introducing effective today, 01 February 2012 a more convenient way of redeeming Miles for our members and their beneficiaries.

Philippine-based Members who are not part of the traveling party may now redeem award ticket(s) for their beneficiaries using Members' Miles and credit card. Mabuhay Miles members may  redeem  Travel Award tickets through our PAL Reservations at telephone numbers: in MANILA (632) 855-8888 or in CEBU (032) 340-0191.

Over-the-phone award redemption was launched on 04 July 2011. This feature, together with the enhancement, allows our loyal customers to redeem their award tickets based on the following conditions:

Who may enjoy this new feature?

a. Member as the passenger, using member's own Miles and credit card
b. Member with the traveling party, using member's own Miles and credit card
c. Member who is not part of the traveling party, but will use member's miles and credit card



Service Class Upgrade Award and Upgrade Travel Certificates Eligible Booking Class Codes

Service Class Upgrade Award (SCU) or Upgrade Travel Certificates (UTC) may be used in conjunction with an eligible revenue ticket that allows upgrade under any of the booking class codes (BCC)  below. Please be reminded of the following:

  • Please refer to eligible BCCs below:
Route                                                                                                          Booking Class Codes (BCC)                   
Philippine Domestic Routes                       W / N / Y / S / L / M
Route  Booking Class Codes (BCC) 

For requests received
01 October 2015

  For requests received  
01 October 2015

Bali, Bangkok, Hong Kong, Guam, Jakarta,
Macau, Saigon, Singapore, and Taipei

   Y / S / L / M / H / Q / V  

   Y / S / L / M / H / Q    

Beijing, Canton, Quanzhou, Shanghai and Xiamen 

Fukuoka, Haneda, Nagoya, Narita and Osaka
(originating Manila or Cebu),

Seoul and Pusan
(originating Manila, Cebu and Kalibo)

Abu Dhabi 
Brisbane, Darwin, Melbourne and Sydney 

Honolulu, Los Angeles, New York
and San Francisco

Toronto and Vancouver 
 (as of 08 October 2015)

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